Frequently Asked Questions
Everything you need to know about shopping with CLARINE
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I return an item?
If you are not completely satisfied, you can return your items within 30 days of delivery. Please ensure the product is in its original packaging and unused to qualify for a full refund.
Do you offer international shipping?
Currently, CLARINE ships to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are your products covered by a warranty?
Yes, all CLARINE products come with a 12-month limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.